Welcome to North Star Knits on Etsy! Here you can find answers to the most asked questions. Anything else you would like to know or you have a custom order, please let me know.
All photographs and PDF patterns are property of the North Star Knits.
If you copy and paste any of these URL's they will take you right to the site.
I accept Paypal, and direct checkout both accept Visa, Mastercard, American Express and Discover. Payment is due at the time of order. Thank you!
Your files will be available to download once payment is confirmed.
All patterns are shipped to the email on your Etsy account unless otherwise specified. I would be happy to ship to a different address if that is more convenient. Just send me a conversation with the alternative address.
All patterns are emailed ANYWHERE and have no shipping charge for they are emailed out as a PDF file and will be sent out within 24 hours of payment. If you don't receive it within this time, please contact me.
FINISHED PRODUCTS AND CUSTOM ORDERS:
All packages are shipped via standard mail. Delivery times are Nordic countries 2-5 working days, other Europe 3-7 working days and rest of the world 6-14 working days. All international packages are NOT insured. If you would like to insure your package for an additional fee please let me know. Please be aware I do not pay any duties, customs fees, or any other associated fees. These fees are the responsibility of the customer. Please educate yourself on your counties customs information including any fees that may be incurred on your end before purchasing. This information can be found at your local post office or on the web. Every county varies. Thank you!
ORDERS WITHIN FINLAND:
Orders are shipping via Posti. If you would like to get SmartPosti package, package to your doorstep or home delivery, please let me know. All Finnish packages are NOT insured. If you would like to add insurance to your package for an additional fee please let me know.
Sometimes the packages are shipped from the United States as the company resides in both countries. But this will be clearly stated before you buy your product and thus changes the shipping charges and times.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
My goal is to insure you have a good shopping experience and most of all I want you back. So, If for some reason you are not satisfied with your purchase, please contact me immediately, I am happy to work out an arrangement to your satisfaction.
**CUSTOMIZED ORDERS ARE FINAL SALE.
**PDF DESIGNS ARE FINAL SALE.
If you have any questions relating to the products, patterns or custom orders, contact me vie email.